Frequently Asked Questions

Simply browse our products, add items to your cart, and proceed to checkout. You can checkout as a guest or create an account for faster future purchases and order tracking.

Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery. You'll receive a tracking number once your order ships.

Once your order ships, you'll receive an email with a tracking number. You can also track your order by logging into your account and viewing your order history.

Yes! We offer free standard shipping on orders over a certain amount. Check our current promotions for specific thresholds and any ongoing free shipping offers.

Orders can be modified or cancelled within 1 hour of placement. After that, please contact our support team as soon as possible and we'll do our best to accommodate your request.

We offer a 30-day return policy on most items. Products must be unused, in original packaging, and in resellable condition. Some items may have specific return restrictions.

To initiate a return, log into your account, go to your order history, and select the item you wish to return. Follow the prompts to generate a return label and instructions.

Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method.

If your item arrives damaged, please contact us within 48 hours with photos of the damage. We'll arrange a replacement or full refund at no additional cost to you.

Yes, most products sold on BidBuild Marketplace come with manufacturer warranties. Warranty duration and coverage varies by product and brand. Check the product description for specific warranty information.

To claim a warranty, you'll need your proof of purchase (order confirmation or receipt). Contact the manufacturer directly or reach out to our support team for assistance with the warranty claim process.

Warranties typically cover manufacturing defects and faulty materials. They generally do not cover damage from misuse, accidents, or normal wear and tear. Refer to the specific product warranty terms for details.

Extended warranty options may be available for select products at checkout. These provide additional coverage beyond the standard manufacturer warranty period.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay for your convenience.

Absolutely. We use industry-standard SSL encryption and secure payment processors to protect your information. We never store your full credit card details on our servers.

Yes, we offer Shop Pay Installments on eligible orders, allowing you to split your purchase into interest-free payments. This option appears at checkout when available.

Click the account icon in the header and select 'Create Account'. Enter your email address and create a password. You can also create an account during checkout.

Click 'Sign In' then 'Forgot Password'. Enter your email address and we'll send you a link to reset your password. Check your spam folder if you don't see the email.

Yes, log into your account and navigate to 'Order History' to view all your past orders, track current orders, and initiate returns if needed.